VIDEO COURSE · advanced
RAG & Knowledge Assistants That Earn Trust
Plan a knowledge assistant that retrieves useful evidence, cites sources and handles unanswered questions.
This course is in development. The curriculum is a planned outline; recorded lessons and PDF slides are not yet available.
What you’ll learn
- Design a grounded answer experience
- Create a retrieval evaluation set
- Handle weak evidence and access boundaries
Before you start
- Comfort with basic UX methods
- A practical project to apply the lessons
Planned curriculum
Define the knowledge problem
- Choose trustworthy source material
Practice: choose trustworthy source material. Capture your decisions and evidence in a project worksheet.
Related prompts → - Map users and access requirements
Practice: map users and access requirements. Capture your decisions and evidence in a project worksheet.
Related prompts →
Design grounded answers
- Structure retrieval and citations
Practice: structure retrieval and citations. Capture your decisions and evidence in a project worksheet.
Related prompts → - Make uncertainty visible
Practice: make uncertainty visible. Capture your decisions and evidence in a project worksheet.
Related prompts →
Evaluate the assistant
- Build a question and evidence test set
Practice: build a question and evidence test set. Capture your decisions and evidence in a project worksheet.
Related prompts → - Review retrieval failures and answer quality
Practice: review retrieval failures and answer quality. Capture your decisions and evidence in a project worksheet.
Related prompts →